Privacy Policy

At Reach Marketing we are committed to maintaining the trust and confidence of our clients, potential clients and other website visitors. This Privacy Policy explains when and why we collect personal information, how we use it and how we keep it secure.

Cookies

When using the Reach website, we want to ensure your user experience is as easy, useful and reliable as possible. When services are delivered on the internet, this often requires placing small amounts of information on your computer. These files are known as cookies. They cannot be used to identify you personally but purely exist to improve services for you.

There are two cookie types that you may encounter on the Reach website – ‘first party cookies’ (necessary for our website to function and ensure a positive user experience) and ‘third party cookies’ (delivered by other companies and determine ways in which we can improve or enhance our website).

More details about used cookies:

Provider: Reach Marketing Communications
Name: reachWebsiteConsent
Purpose: To track the user's consent status.
Expires: 1 Year

Provider: Google Analytics
Name: _gat
Purpose: Used to throttle request rates for analytics tracking.
Expires: 1 minute.

Provider: Google Analytics
Name: _ga
Purpose: Used to distinguish users when tracking analytics
Expires: 2 years.

Provider: Google Analytics
Name: _gid
Purpose: Used to distinguish users when tracking analytics
Expires: 24 hours.

Provider: Hotjar
Name: _hjSessionUser_{site_id}
Purpose: Persists the Hotjar User ID which is unique to this wbeiste. JSON data type.
Expires: 1 year

Provider: Hotjar
Name: _hjid
Purpose: Ensures data from subsequent visits to the same site are attributed to the same userID
Expires: 1 year

Provider: Hotjar
Name: _hjFirstSeen
Purpose: Used by Recording filters to identify new user sessions.
Expires: 1 year

Provider: Hotjar
Name: _hjUserAttributesHash
Purpose: Enables Hotjar to know when an attribute has changed and needs to be updated.
Expires: 1 year

Provider: Hotjar
Name: _hjCachedUserAttributes
Purpose:Stores User Attributes sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool.
Expires: 1 year

Provider: Hotjar
Name: _hjViewportId
Purpose: Stores user viewport details such as size and dimensions.
Expires: 1 year

Analytics

We use third party services such as Google Analytics to collect standard internet log information and details of website visitor behaviour patterns. This information is used to improve your user experience of the site.

Access to your personal information

If you are a previous client or employee then you are entitled to view, amend or delete the personal information that we hold about you. If you are an existing client or employee then we obviously need to keep some details but please let us know if you wish to check or amend them. Email your request to our data protection officer.

Changes to this Privacy Policy

Last review: November 2022.